Who we are.
Lotus Facility Services is a family owned facility services company providing a range of services to residential and commercial clients. With over 50 years combined experience, our focus is to be different from our competition by doing this better.
We are always seeking ways to improve our systems and are early adopters of innovation and technology to achieve a competitive edge. We nurture and respect our people and reward them fairly ensuring we deliver an exceptional customer service experience. Our systems, procedures, resources and combined senior management experience enables us to be proactive and offer valuable cost effective solutions.
Our dealings will always be ethical, transparent and with the highest level of integrity at all times. We understand the key role our organisation can have in increasing the value of your property or keeping your brand and reputation strong and reputable.
Our Vision.
Our vision is simple. To create sustainable environments for you to work, live and play in. We want to nurture the environment you call home or work by improving the condition.
Our Commitment.
Innovation
At Lotus, we define innovation as the commitment to continual improvement. It is about constantly searching for new and better ways of doing things for our clients. All staff within Lotus, from the directors to our operatives are encouraged to be bold, challenge the status quo and take a positive, forward thinking approach to their work.
Service Excellence
Our Service Vision is to build a market leading, multi-faceted facilities management business. We recognise that the only way to do this is by providing world class customer service and delivering outstanding value to all client relationships. We achieve this by building our service delivery around your individual requirements and through open, honest and timely communication. We value the opinion of each and every one of our customers, and always remember that relationships take time to build but only seconds to lose.
Our People
In order to deliver exceptional value to our clients it is of fundamental importance to create an environment in which our staff can thrive. Our People Vision is to be recognised as one of the best companies to work for in Australia by creating an exciting work environment, with opportunities for all of our staff to grow, progress and develop
Innovation
At Lotus, we define innovation as the commitment to continual improvement. It is about constantly searching for new and better ways of doing things for our clients. All staff within Lotus, from the directors to our operatives are encouraged to be bold, challenge the status quo and take a positive, forward thinking approach to their work.
Growth
The consistent application of the above principles has been the cornerstone of our growth to date. Our growth drives an even further commitment to our values, allowing us to invest further in our service delivery, our people and new innovations. Growth for us is not just about achieving business goals. It is about the growth of our customers, our people and what we all can achieve collectively when working with one another in a strategic partnership.
Our Values.
Our ethical values
To provide ethical cleaning services. To be transparent and honest with all our dealings acting morally and with integrity at all times while striving to reach an outcome that is the best for all stakeholders. To be a leader in our sector in promoting ethical business practices whilst striving to work and invest in responsible ways with all our staff and stakeholders.
Our culture & people
To be the employer of choice through respect, job security, remuneration, career advancement, loyalty and moral support whilst enriching a culture of “can do” that goes beyond client expectations.
Our social values
To be the leader within our industry and advocate for fair wages and entitlements for all staff employed by the property services sector. To be an active member within the community through ‘giving back’ and continuously supporting charities, the vulnerable, sick and less fortunate.
Our Ethics.
Our procurement guidelines are ethical
We provide a framework to ensure that we operate ethically and with integrity in purchasing goods and services and conducting business with our clients. Social and environmental considerations in our supplier selection and evaluation processes are guided by our Probity Policy & Code of Conduct guidelines.
We are an equal opportunity employer
We provide an environment where employees and others in the workplace are treated fairly and with respect, and are free from unlawful discrimination, harassment, vilification and bullying. We ensure that when employment decisions are made, they are based on merit, not on irrelevant attributes or characteristics that an individual may possess. Our Anti-Discrimination & Equal Employment Opportunity Policy ensures compliance and processes for breaches.
We are totally transparent with our pricing
Each and every tender we provide is based on an open book policy. Our costing sheet is transparent with percentage break ups, taking into account all relevant Awards, on costs right down to our profit margin.